Dear sir,
I am one of the customers of your flight company. Through this letter I would like to tell you something. This is about the services of your company.
Last Monday, I flew to Medan on the flight number GA 116, on the schedule board, it is stated that the plane would depart at 07.00 am. But fact I had to wait for an hour before taking off. It has happened many times, because of that I was late to attend an important meeting at my office in Medan.
You have to pay deeply attention to my letter. Do your best for your customers. I am sure that you will consider this letter.
Your faithfully
Albert
Read the letter and answer the following questions!
1. What is the letter about?
a. Complaining about the service
b. Informing about the meeting
c. Replying about the complaint
d. Asking for information
2. Which one is NOT TRUE about the writer according to the letter?
a. His office is in Medan
b. He wrote a letter to the manager
c. He didn’t feel disappointed with the services
d. He realizes how important the customers are
3. The letter tells us that the writer ... .
a. was happy with the service
b. attracts the manager’s attention
c. didn’t like the customers
d. used Garuda to Medan many times
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